RETURNS & REFUNDS
The short version.Everything we sell is genuine branded stock, brand new with tags, at clearance prices. Because it's final-run clearance, we don't offer change-of-mind returns — but if anything is faulty or not as described, Australian Consumer Law covers you in full and we'll make it right, every time.
Change of mind.Change-of-mind returns and exchanges (including size changes) aren't offered on clearance stock. Please check the size guide on each product page before ordering — and if you're between sizes, the 3-for-$60 deal is a good way to hedge.
Faulty, damaged or incorrect items. If your order arrives faulty, damaged, not as described, or we sent the wrong item, you're entitled to a remedy under Australian Consumer Law — our goods come with guarantees that cannot be excluded. Depending on the failure, that means a replacement or a full refund, and we cover the return postage for any faulty or incorrect item.
How to make a claim. Email orders@stockdrop.au with your order number (it's on your confirmation email) and a photo of the issue. We respond within 1 business day. Please get in touch within 30 days of delivery so we can sort it quickly.
Refund timing.Approved refunds go back to your original payment method within 5 business days of us receiving the item (or the photo evidence, where we don't need the item back). Refunds include the original shipping where the whole order is faulty or incorrect.
Who we are. Stockdrop · ABN 86 688 240 164 · ships Australia-wide from Australia. Full terms of sale are on the Terms page.